questions & answers
We tried to answer the most common questions below, but if you have more, please contact us below, and we’ll help you!
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Primarily, we bring together a group of credit unions to share services, contracts, and knowledge.
More specifically, we centralize services for small credit unions so they can do less of what they don’t want to do and focus more on providing direct support to their members.
To do that, we charge a monthly fee based largely on the size of your credit union and the services you use.
Most of our clients are owners of rekindle. That requires a capital investment, which we’re happy to talk with you about, but you can enjoy the benefits of sharing without that level of commitment. -
We share ACH and Share Draft exception processing, card processing (including disputes), and compliance services like live training, policy management, and audit/exam preparation.
If you’re a credit union with bottlenecks in those areas, we’re a great fit. -
You can use whatever you need. There’s no requirement to use everything.
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If you’re a rekindle owner, you are guaranteed access to group discounts when we negotiate with vendors.
If you participate but aren’t an owner, you could still benefit from shared contracting, but that will be handled on a case-by-case basis.
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This is the piece of rekindle where we offer you the most value.
Because the rekindle credit unions share so much on the service and contracting side, we can then come together in small groups (councils/project teams, etc.) to share obstacles and successes with one another. Learning, growing, and benefiting from sharing are the whole point of rekindle.
It’s available to any rekindle client.
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We’ve found the rekindle fit works best for credit unions with up to $500 million in assets.
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We primarily price our services based on the size of your credit union. Our service experiences are customized, so we can’t give you a flat /month number until we have a conversation. This can happen via whatever channel you like. Email/phone/video call, etc. Fill out our form below to get the conversation started.
That said (and to the spirit of the question) we price to ensure you’re getting the benefit of sharing. It will cost less than what it costs you to do the same things today.
want to learn even more?
If you want us to price your interest (or just have more questions) tell us about yourself below!